At moi vault (operated by Shrine Global FZE LLC), your privacy is fundamental to everything we build. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and document vault services.
Key Fact: moi vault uses zero-knowledge encryption for your documents. This means your documents are encrypted on your device before they ever leave it. We cannot read, access, or view your stored documents—only you hold the keys.
Our Privacy Principles
Zero-Knowledge Encryption
Your documents are encrypted on-device. We never have access to your unencrypted data.
Transparent Processing
AI extraction happens on-device. We process metadata only to provide search and organization.
No Data Selling
We never sell your data to third parties, advertisers, or data brokers. Period.
1.Information We Collect
Information You Provide
- Account Information: Email address, name, and phone number when you create an account
- Documents: Documents you upload to your vault (stored encrypted; we cannot access the contents)
- Extracted Metadata: AI-extracted fields from your documents (e.g., document type, dates, names) used for search and organization
- Family Sharing: Information about family members you invite to share vaults
- Support Communications: Information you provide when contacting our support team
Information Collected Automatically
- Device information (type, OS version, app version)
- Usage data (features used, document count, storage usage)
- Crash logs and performance data
Information We Do NOT Collect
- The contents of your encrypted documents (zero-knowledge architecture)
- Financial information (bank accounts, credit card numbers stored in documents)
- Biometric data
- Location data or tracking information
2.How We Use Your Information
We use the information we collect for:
- Storing and syncing your encrypted documents across your devices
- Providing AI-powered document extraction and search functionality
- Managing your account, subscription, and family sharing
- Providing customer support
- Improving and optimizing our AI extraction capabilities
- Sending you important updates about the service
- Complying with legal obligations
We never: Sell your data, share it with advertisers, use it for targeted advertising, decrypt or access your stored documents, or share your personal details with any third party.
3.Zero-Knowledge Encryption
Important: moi vault employs zero-knowledge encryption. Your documents are encrypted on your device using keys derived from your credentials. Our servers store only encrypted data—we cannot decrypt, read, or access your documents under any circumstances, even if compelled by law.
How our encryption works:
- Documents are encrypted on your device before upload using AES-256 encryption
- Encryption keys are derived from your credentials and never leave your device
- AI extraction processes documents locally on-device before encryption
- Only encrypted metadata is synced to enable cross-device search
- Family sharing uses end-to-end encrypted key exchange
4.Data Storage & Security
Secure Infrastructure
Your encrypted data is stored on secure servers. All data transmission uses TLS 1.3 encryption. We implement industry-standard security measures including access controls, regular security audits, and encryption at rest.
Data Minimization
We follow the principle of data minimization. We only store what is necessary to provide the service—your encrypted documents and the minimal metadata required for sync and search functionality.
5.Third-Party Services
moi vault integrates with the following third-party services:
- Cloud Storage Providers: Used to store your encrypted documents securely
- AI Models: Used on-device for document extraction and classification
- App Store / Google Play: For app distribution and subscription management
- Payment Processors: For processing subscription payments (we do not store your payment details)
6.Your Rights (GDPR & CCPA)
You have the right to:
To exercise any of these rights, please contact us at the address below. For account and data deletion instructions, see our Delete Account page.
7.Data Retention
We retain your account information and encrypted documents only as long as your account is active or as needed to provide services. When you delete your account, all encrypted documents and associated data are permanently removed. You can request deletion of your data at any time—see how to delete your account.
8.Children's Privacy
moi vault is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9.Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10.Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Shrine Global FZE LLC
License / Registration No. 2627212489888
Office CWS-1V-225806, 26th Floor, Amber Gem Tower
Sheikh Khalifa Street, Ajman, United Arab Emirates
support@arc.moi